by Joanna Anthony | Jan 2, 2026 | Client service coaching
Whenever asked, clients most commonly share a similar answer when asked what they most want from their agency: “We wish they were more proactive.” It’s striking that this remains the core frustration. After all, proactivity is in the DNA of any good client service... 
by Joanna Anthony | Jan 2, 2026 | Client service coaching
For the last 20 years, client service in agencies has been built around four core skills: project management, commercial control, delivery excellence, and relationship building. These have been the bedrock of client trust. Teams have worked under intense pressure,... 
by Joanna Anthony | Jan 2, 2026 | Client service coaching
There’s a reason why so many agency business plans stall between the page and reality: execution depends on people’s ability to think and act strategically, not just deliver projects. For client service and project management teams in creative agencies, the role has... 
by Joanna Anthony | Aug 14, 2024 | Client service coaching
Never has there been more pressure on companies of all sizes to offer personal development as part of their employment offer, yet most employees don’t believe they offer the benefits or outcomes they are seeking. In fact, most employers struggle to see the return on...