by Joanna Anthony | Jan 2, 2026 | Client service professionals
What are you celebrating today? Or are you trying to keep the energy high after a bad week? Have you had a good week, or do you feel like you are limping towards the weekend? The problem with limping into the weekend on a negative is not only that it casts a shadow... 
by Joanna Anthony | Jan 2, 2026 | Client service professionals
A mid-year review is both a strategic and restorative act — not just a performance check-in, but a recalibration for sustainable success. It starts by giving yourself permission to carve out some quiet thinking time for yourself, and space to work out how you can... 
by Joanna Anthony | Jan 2, 2026 | Client service professionals
The Client Services Director is one of the most strategically under-leveraged roles in the agency world. Too often, they’re positioned as delivery managers rather than growth architects—excluded from board-level conversations despite being the ones who translate... 
by Joanna Anthony | Oct 3, 2024 | Client service professionals
There are many conversations today about the range of role titles within the client service function (or client partnership, leadership, account direction etc), the changing responsibilities between client service and strategy and the gaps or overlaps that result....