by Joanna Anthony | May 23, 2024 | Operational efficiency
When I ask people this question, I sometimes get a startled response. What??? How often should I measure my operational efficiency, what should I measure and how do I do it? Large agencies have a broad dashboard of operational metrics that they are tracking most of... 
by Joanna Anthony | May 15, 2024 | Operational efficiency
Agencies are people-led businesses, filled with creative people who endlessly have great ideas and pursuit of perfection has no end. There is always an improvement that will make “ALL the difference”, and this will naturally lead to commercial inefficiencies. This...