by Joanna Anthony | Jan 2, 2026 | Client service coaching
When you were promoted to being a People Manager, how were you trained? Not at all? Given a fraction more admin rights to the company “People Development Planning” tool? Taken through the Company Values deck with a discussion about how to motivate people? Maybe even... by Joanna Anthony | Jan 2, 2026 | Client service coaching
Becoming a strategic partner is a deliberate act of leadership, but it is often misunderstood. We assume that to be indispensable, we must do more. More planning, more nurturing, more “doing.” We fall into a reactive rhythm, answering every “Can you... 
by Joanna Anthony | Jan 2, 2026 | Client service coaching
Strategic Partnerships don’t just happen. They are the result of a carefully structured and nurtured plan that a whole team are aligned around and work together to deliver. The value of strategic partnership is enormous. Clients are trading high value benefits such as... 
by Joanna Anthony | Jan 2, 2026 | Client service professionals
What are you celebrating today? Or are you trying to keep the energy high after a bad week? Have you had a good week, or do you feel like you are limping towards the weekend? The problem with limping into the weekend on a negative is not only that it casts a shadow... by Joanna Anthony | Jan 2, 2026 | Activating your Strategy
Most client service teams struggle to achieve growth from their client development plans. Agencies often struggle to catalyse organic growth — not because of bad work, but because the relationship wasn’t quite ready. This Masterclass shows how to nurture the...