by Joanna Anthony | Jan 2, 2026 | Client service coaching
Strategic Partnerships don’t just happen. They are the result of a carefully structured and nurtured plan that a whole team are aligned around and work together to deliver. The value of strategic partnership is enormous. Clients are trading high value benefits such as... 
by Joanna Anthony | Jan 2, 2026 | Client service professionals
What are you celebrating today? Or are you trying to keep the energy high after a bad week? Have you had a good week, or do you feel like you are limping towards the weekend? The problem with limping into the weekend on a negative is not only that it casts a shadow... by Joanna Anthony | Jan 2, 2026 | Activating your Strategy
Most client service teams struggle to achieve growth from their client development plans. Agencies often struggle to catalyse organic growth — not because of bad work, but because the relationship wasn’t quite ready. This Masterclass shows how to nurture the... 
by Joanna Anthony | Jan 2, 2026 | Client service coaching
Your next growth unlock isn’t in new clients. It’s in how your team deepens the relationship. The problem is that relationship building is often seen as ‘soft & fluffy’. It can come across as over-servicing or just ‘a lot of lunches’. In short,... 
by Joanna Anthony | Jan 2, 2026 | Client service coaching
Building the Stamina to Sustain Exceptional Client Relationships If you lead client services in a creative agency, you know the weight of expectation that comes with it. You’re the bridge between creativity and commerciality — guiding your team to understand the...